what you don't get to do

People in positions of leadership and responsibility get to do a lot of really cool things - but today's list is about things that you DON'T get to do when you are in such a role:

1. You don't get to sleep in often - the quietest part of the day is early morning, so it is a great time to catch up on emails and other asundry items.
2. You don't get to ignore emails and phone calls - a friend of mine once said that people who do not answer their emails or phone calls within 24 hours are acting immature (or something like that).
3. You don't get to make your opinion known publicly - just because you think you are right, does not mean that you get to say it out loud in front of a group - think before speaking, and then decide to go to the person in private.
4. You don't get to dress down - as the public face of an institution, you need to look the part (though what that entails will change from institution to institution).
5. You don't get to play to your natural abilities - this is especailly true if you are naturally reclusive...leaders need to get out of their office and be seen.
6. You don't get to gripe about others publicly (see #3) - be careful what you say...and to whom you say it. Know to whom you can gripe - and keep that circle of trust limited.
7. You don't get to have a bad day - people look to you to set the tone and mood of the institution...if you are having a bad day, fake it publicly and talk about it with that small group of colleagues (see #6).
8. You don't get to not prepare for a meeting - if you have called the meeting, then you better be prepared and have an agenda that has been sent out beforehand.
9. You don't get to waste other people's time (see #8) - people are busy (and the people who report to you SHOULD be busy), so keep it succint and to the point.
10. You don't get to be late for meetings (see #'s 8 and 9) - you're in charge...you set the tone...you demand excellence...so be on time.
11. You don't get to be unorganized (see #'s 8, 9, and 10) - if you are naturally this way, use your administrative assistant, another colleague, or your Outlook to keep you organized. Again, you set the tone!

Any others to add? And by the way, just to remind you, there are A LOT of really cool things you DO get to do - but I'll save that list for another time.

indulging in small pleasures

I was having a conversation with a colleague and two of our new freshman this week at a scholarship breakfast, and the talk turned to what we were presntly reading. Each of the participants shared their reading material and when they asked me what book currently kept me busy, I sheepishly admitted that I was reading a biography of Barbra Streisand. Let me tell you, just typing that right now was hard to do. For those who keep current with this blog, you know that I read a lot - and tend to focus either on classic fiction or books on leadership, management and history. So to admit to a group publilcly that I am reading (gulp!) Barbra: The Way She Is is very difficult for me.

However, let me take a different tack on this seeming indulgence - and put it in the context of what leaders do. Those who lead organizations and groups know how difficult it can be. They know that the thought of leadership never really leaves them - even when they read pablum they are looking for leadership kernels within the pages...when watching silly romantic comedies, they are looking for leadership examples to show in class or an inservice training...when they simply lay on the beach with nothing better to do, they are planning their next strategy. So I have been looking for leadership examples in my current readin of Barbra, and guess what...

there are none (well, I suppose I could find something, but I am not going to try). The essence of this blog is to say to myself (and to others who might read it) that sometimes we need to escape - we need to have fun - we need to be mindless - we need to relax - we need pablum in our lives...and we should not be embarassed about it (speaking of pablum...I just looked it up to make sure I was spelling it right, and did you know that the word originated from a mushy cereal produced for children, similar to oatmeal?).

So where are you indulging yourself these days in pablum? Is it in a good trashy novel...in a entertainment magazine (I and a fan of Entertainment Weekly)...in movies that make you laugh for no apparent reason...in gardening and watering...in sorting baseball cards (that used to be a part of my escape)...in hanging out with the neighbors...in watching baseball or football just because it is on the TV...in taking an afternoon nap just because you can...in looking through old comic books...or maybe you are also reading Barbra: The Way She Is?

Enjoy your pablum - indulge in small pleasures - and do not feel guilty, because tomorrow you need to get back at it and lead your organization and people...and you will need all of your energy to do that well!

question - or statement?

One of the things that truly annoys me is when someone asks a question - but it is really a statement of what they believe. You know the type of question I am thinking about:

• Don't you think it's better if __________________?
• Could you explain to me why _________________?
• I'm wondering why they ____________________?

I really wish people would turn these questions into statements that would more accurately reflect their thoughts:

• I believe it would be better if _________________.
• I'm angry about __________________________.
• It looks as if they _________________________.

What would be even better is if these same people could make their statement of belief, and then ask a follow up question that would lead to understanding and dialogue:

• I believe it would be better if _________________; how do you see the situation?
• I'm angry about __________________________; are you in a position to explain to me how this happened?
• It looks as if they _________________________; I'm wondering if you could explain the reasons behind their decision.

Questions - posed correectly - can be powerful tools in coming to an understanding of people and events. I sat in an interview the other day and wanted to understand what the individual was passionate about and what was their so-called line in the sand. I struggled to word the question (I DID NOT want to ask, "tell me what you are passionate about?" or "tell me what your line in the sand is?"). So I carefully worded my question as "tell me about a time that you lost it and became very angry over an incident." The response told me exactly what I wanted to know - and gave great insight into the HEART of this person.

Next time you get ready to ask a question, consider these few items:

1. do you already know the answer you want to hear? if so, there's no need to ask the question
2. is the question more of a statment of what you believe? if so, state it in a declarative form
3. what do you really want to know? think hard about that before asking your question
4. will the question move the conversation forward - or put up someone's defensive nature?
5. how does this question fit within the context of what is being discussed at the given moment?

A final thought: if, at the end of the day, you were to do a tally of questions asked and statements made, which one would have the greater number? Consider that question as you go through this day - and the difference it makes depending on which side the scale falls.

leading through dance

I have to admit that I am a HUGE fan of the Fox TV show "So You Think You Can Dance?" Last night the show aired its 100th episode, and it was a great celebration. The dancing is always good; the judges are intelligent, supportive, and funny (picture the opposite of Paula, Randy, and Simon); the choreographers are first-rate; and I always get a little teary-eyed as my favorite dancers get voted off. What can I say...I am a sucker for this type of show.

A year or so ago, I read a book entitled "The Dance of Leadership: The Art of Leading in Business, Government, and Society," written by Robert and Janet Denhardt. The book provided a unique insight into how an understanding of the world of dancers can provide a basis for leadership. Several quotes are noted below:

• Dance, in many ways, is an illusion. It is not something you can hold in your hand
• A balanced or symmetrical placement of dancers on the stage, say in two rows on either side, gives the impression of stability or calm, whereas an unbalanced or asymmetrical arrangement imiplies movement or dynamism
• The choreographer isn't working with a set of finite objects, but the ever-shifting, evolving relationships among people
• Time and rhythm are concerned with movement from the past through the present, and into the future...leadership has to do with helping individuals and groups to understand time more completely, to know their role in the unfolding of events, and to organize their moments to attain a future they desire.
• The relationship between simplicity and complexity is itself actually quite complex...making things simple does not mean ignoring the complexity of the topic at hand
• Where does this fresh material come from?...they (choreographers) seek out the unknown, the unsettling, and the unfamiliar to keep their creative edge and a sense of newness..they do unusual things and go to new places and read things they usually don't and talk to people that they haven't before

My favorite section of the book is a quote from a introductory text in dance which states that "we must be willing to take risks, committed to the experience, and ready to be vulnerable and open to the self-discovery that is a natural product of the process. We must be willing to listen to others and to be generous with them. An active balance of self-fulfillment and response to others' needs has to be maintained. Basically we need the courage of our own impulses and responses qualified only by a healthy concern for the people we arw working with."

Perhaps leaders (and those who follow them) would be best served if leaders were required to take dance lessons...or read dance texts...or watch Fred Astaire/Ginger Rodgers movies...or attended the ballet more often...or better yet, to watch every Wednesday and Thursday nights "So You Think You Can Dance?"

leaders and the law

I am at a workshop entitled "Higher Education Legal Issues Executive Institute" sponsored by NCHERM in which we are looking at a variety of cases from the past year which impact (no surprise) higher education. It has been a learning experience for me - I have heard more acronyms than I care to know about, and am realizing just how perilous it is to be a part of any institution these days.

The one take away so far is that institutions need to write policy & procedure...need to have that policy & procedure reviewed by experts...need to train its workers in policy & procedure...need to FOLLOW policy & procedure as called for...need to document that policy & procedure were followed...and need to update policy & procedure on a regular basis. So what might that have to do with leadership?

I think that many people in leadership positions think that if they just do the right thing, everything will turn out right. Isn't that what we were told as children,to just do the right thing. It sounds so good...it sounds so simple...it sounds so innocent...it sounds so - RIGHT!

BUT - this is not always the case. You know many people who did the right thing and were still sued by an offended party. As hard as we try to be fair, to be just, to be upfront, and to be RIGHT, people will still try to find ways to get to us. So what are we to do?

A few thoughts:

1. be sure that there are adequate (more than adequate) policies & procedures in place for your institution. If you do not have the time or personnel to get after this task - outsource!
2. take time to document your discussions and actions (especially those that are difficult and that you believe could lead to allegations in the future)
3. when talking or writing about difficult subjects, PAUSE before you go forward - and then say or write as little as possible.
4. don't say anything stupid! In tense situations, it is easy to get angry or upset and to say things that could come back to haunt you and/or your institution (worse yet, sending an email with something stupid in it)
5. institute mandatory training for all employees on policy & procedure - and be sure they follow them and document their actions. The first questions that should be asked when you hear about an incident at your institution should be 1) "were the policies and procedures followed?" and 2) "were the actions documented?"
6. remember that you are the representative of the institution. What you say and do can harm the institution in ways you may not even think about.

The leader of the seminar kept reminding us that while these are all scary incidents, in no way should we stop acting. Don't be afraid to fire bad personnel...don't be afraid to engage in new ventures...don't be afraid to try new ideas...don't be afraid to terminate contracts. BUT have policies & procedures in place as to how these actions will be carried out - then train your people - then be sure the policies & procedures are followed. Then you can confidently lead your institution and your people.

life notes

I am reading Marian Wright Edelman's newest book entitled The Sea is so Wide and My Boat is so Small. Each chapter is a "letter" to someone or some entity in which she gives her thoughts and advice for a better world. In the chapter entitled "A Letter to Young People: Anchors and Sails for Life's Voyage," she provides a list of maxims by which to live. Her thoughts should be carved on our doorframes as a reminder fo how to live each day:

- You are far more than any test can measure. No test can predict the quality and worth of your life or the contributions you can make.

- You do not always have to win to win. Sometimes losing is winning and sometimes winning is losing.

- Do your part, however small.

- Give a good day.

- Be a sower. Keep planting and watering seeds of hope and help. Don’t let others discourage you.

- Just do the work and don’t worry about the credit.

- Be humble and grateful for life.

- Struggle, struggle, struggle to develop a nonviolent heart in our violent culture and world.

- Learn to be still and listen to the silence within you.

- Live as if you like yourself. It might happen. Live as if you like others. It might happen.

- Be prepared to sacrifice and persevere for what you believe.

- Do not die before you die.

- Be kind.

- Don’t be afraid to leave comfortable shores. Life’s a very big and beautiful sea even if it does get scary sometimes.

- Keep saying the truth and holding on to your beliefs even if it appears no one is listening.

- Don’t give up too soon or before you have done your best and even better than your best.

- Aim high and work very hard to reach your goal.

- Serve. Do something for others.

- Choose work that promotes life not death.

- Do not fear criticism or let others define you.

- Recognize that you are a global citizen and must compete with peers from China, Japan, India, and all around the globe. Inform yourself about our world and its people. We are all interdependent.

- Dream beyond the moment.

- Faith and doubt are twins.

- Do not give in to that which is easy or convenient. Live intentionally and mindful of the impact of your actions on others.

I have been a fan of Marian Wright Edelman since reading her book of prayers entitled Guide My Feet. I recommend both books to you, and hope that you will embrace the spirit of this amazing woman.

leaders should be seen...

Remember that phrase your mother used to always say that children should be seen and not heard (I think for me it was often that children should be neither seen nor heard). I have come to believe that leaders must be seen in order to be credible. If leadership is about influence...and if leadership is about people...and if leadership is about vision...then leaders need to be seen.

I can think of several people I know in leadership positions that I never see. It's not that I don't think they're doing a bad job (though I would be hard pressed to describe for the job they are doing); it's not that I think they are bad peoople (though I would be hard pressed to describe their personality); it's not that I don't think they have the ability to lead (though I would be hard pressed to tell you what they are leading); it's not that I think they don't care about people (though the phrase "they don't care how much you know until they know how much you care" comes to mind); it's not that I don't think they can lead (though I would be hard pressed to tell you about their style of leadership); and it's not that they can't produce results, because they have (though I never get to celebrate the results with them either personally or publicly).
So why is being seen important? Here are a few thoughts:

1. Leaders lead people...if they are not seen, how can they know people AND how can peple know them
2. Leaders influence people...being able to share ideas in an informal setting (and formal setting) is incredibly important toward influencing others
3. Influence is built through trust...it becomes harder to trust someone whom I never see than if I can have regular interaction with them
4. Followers want to be reassured they are important...leaders walking around and commenting on what others are doing helps to instill that sense of importance in people
5. Leaders need new perspectives...hanging out with people allows for new ideas to be heard, discussed and debated

So as leaders, let's get out of the office and walk around our institutions - on a regular basis.

• Need a cup of coffee? Walk to another area of the building to get one
• Need another cup of coffee? Take the long route and force yourself to walk past other's offices
• Need yet a third cup of coffee? Have it while visiting with someone in another department
• Schedule regular meetings with people outside your immediate area
• Show up at events and mingle with people
• Don't wait for someone else to say hello - be the first to meet and greet
• Schedule a time to walk the grounds - and change up your routine from day to day
• Find a way to delegate your desk duties to someone else so you do not feel rushed when talking with others

Leaders should be seen...and if you take this to heart, I will be looking forward to SEEING you on a more regular basis.