decision making 101: who should a leader listen to?

While leaders are not making decisions regularly (and if they are, they have moved into the management mode), the decisions they do make often have a significant effect on their institution. These decisions will come with a lot of input, data gathering, and often some serious hand wringing. These are not what we would call easy decisions. While there has been a lot of science that has gone into understanding how one makes decisions, I would like to comment on the process of who leaders listen to as they go about their decision making process.

Listening to people's input as leaders go about making decisions is an important part not only of the decision making process, but also in building the culture that one wants to have within their organization. Who leaders listen to...how they listen...when they listen...and how that advice is used all affects how others perceive the leader and the organization. Here are several groups of people that I believe leaders should listen to - and the process in which they should listen to them:

The Executive Team - more often than not, this is a group of people who surround the leader because of their title and position. They are also often tied to a particular section (aka SILO) of the organization. This group of people bring data to the issue from their unique perspective and often have a stake in the game as decisions are being made. The decisions made by the leader will often affect them and their people very directly. While they have to be a part of the decision making process, I often wonder if they bring the best advice. And we all know what can happen if the leader actually asks them to VOTE on the decision...

The Masses - our culture tells us that democracy always works best, and yet decisions made by the masses are often made with little or no real data. What "feels" good at the moment often guide this group in decision making. Whether it is by vote...or by survey...or by informal input, the masses are mostly asking "what's in it for me?" They often only see what is on the outside of the decision to be made, and know little about the real issues. They are not fully informed (nor should we expect them to be) and yet are quickly willing to lend thier opinions.

Those Who Have Gone Before Us - while it is good and wise to to have counsel from mentors and coaches and those who have been in the decision making role in the past, it is difficult for this group of people to be completely objective in their thoughts and opinions. The picture of what worked in the past might not necessarily work today or into the future. This group of people may want their own personal legacy to live on, and relying on them for help in the decision making process can skew a leader's understanding of what the organization REALLY needs to move forward.

The Best People in the Organization - for me, this is the group I would put the most stock into when listening for advice in decision making. They may or may not have a title...they may or may not be sitting on the executive team...they may or may not have been with the organization for a long time...BUT they should be the people whom the leader trusts the most. They bring the most value to the organization...they are the ones whom the leader believes can best move the organization forward...they are the ones coming up with ways to make the organization better...they are the ones who show up early and stay late...they are the ones with whom others associate the organization...they are the ones who see their job as their calling and vocation...they are the ones who exemplify what the organization is all about. Listening to them makes the most sense, because they will give advice that is best for the organization (not themselves)...they will give advice that is forward looking (not the easy way out)...they will give advice that comes from the heart (becasue that's the only way they know how to think about the organization)...and they will give advice that challenges the "normal" way of thinking (because they are always challenging themselves and their personal way of thinking).

Leaders should be listening to others in their decision making process, and who they listen to says a lot about them as a leader - and a lot about the culture of the organization. Ultimately, the leader HAS to make the decision, and it becomes THEIR responsibility to do so. There is no place for blame afterwards, and the leader lives with the consequences of that decision. However, good listening (or what others refer to as deep listening) can assist the leader in the decision making process - and can serve them and their organization well in the long run.

working with your boss

Last night I had the pleasure of having dinner and drinks with my boss - we had been at a conference in Philadelphia all day and decided to have a nice dinner and end the evening with a cocktail. I learned a lot about my boss - and also learned alot about what he expects from me (and my colleagues) in our position. It made me think about what I do...how I do what I do...and whether or not my boss really knows what I do and how I do it. Here's what I am committing to do in the near future (this will be a short blog becasue it is snowing outside and I need to drive from my hotel to downtown Philly):

• make a list of everything I am involved in at this point beyond the day-to-day running of my College. I want to show that list to my boss and dialogue with him about what he considers important and what I consider important. Where there is agreement, I can move forward with the assuredness that he is behind that 110%. Where there is disagreement, we will talk and I will re-evaluate my time spent on those issues.
• start asking why he wants done the items he asks me to do. Rather than fuss about another project or update he is asking for, I will spend a few moments considering why he is asking, what the outcome he expects, and if I cannot figure it out myself, I'll ask. The "why" behind the tasks that do not come freely or easily to me can help me complete them not only in a more timely manner and with greater attention to the detail.
• push him to consider other ways of getting goals accomplished. I figured out last night that he approaches how he wants his Deans to function based on what comes naturally and easily to him (duh!). However, I believe he is completely open to new ideas of how to get the work done. Rather than say, "there's another thing my boss wants," I can commit to going to him and saying, "have you considered another way of doing this."
• set aside time for listening. My boss (as well as myself) likes to think and dream outloud. We do it in different ways, but we both need time to talk. I need to have some weekly time with him to let him talk with me about some of his new ideas. If I can then help him accomplish those ideas, everyone wins.
• take his hints as duties to be done. He has admitted to me (and the rest of his reports) thast he does not like to dictate items, but would rather suggest things to be done. When I (and others) do not respond to those suggestions, he feels as if we are not doing what he asks us to do. Rather than make him change, I will need to listen more closely and when there is a suggestion of an action item, I will either act - or ask if that is something he wants done...and when he would like it done by.

Just a few thoughts about working with the boss...at least as of today. It was good for me to listen and hear how my boss thinks and what my boss needs from me. When was the last time you had a chance to really listen to yours?